Frequently Asked Questions

Everything you need to know about professional hair care and styling.

Are your products 100% authentic?

Yes, as the official TONI&GUY shop, all products are sourced directly from our laboratories and authorized manufacturers to ensure professional salon quality.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days. Express shipping options are available at checkout for those who need their hair essentials sooner.

What is your return policy for hair products?

For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.

Do you ship internationally?

Currently, we ship to most major regions. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular 'buy now, pay later' services like Klarna and Afterpay.

Can I get advice on which product is right for my hair type?

Absolutely. You can use our online Hair Quiz or contact our customer service team for personalized recommendations from our professional stylists.